Refund & Cancellation Policy

Scheduling Refund & Cancellation Policy

Inspection and environmental services are time-based professional services. Fees are non-refundable once services have started or reports have been delivered.

Clients may cancel with 48 hours’ notice for a full refund (less any processing fees). Cancellations with 24–48 hours’ notice may receive a partial refund, and cancellations with less than 24 hours’ notice or no-shows are non-refundable.

If a client believes an error or omission occurred, written notice must be provided within 3 business days of report delivery. At our discretion, we may offer a re-inspection of the specific area in question. Refunds are not guaranteed and will not exceed the original fee paid.

FULL Refund & Cancellation Policy

1) General Policy
All inspection and environmental services are professional time-based services. Because work is scheduled, performed, and delivered at a specific date and time, most fees are non-refundable once the service is rendered.

2) Payment & Scheduling
• Inspection fees must be paid in full at the time of scheduling unless alternate arrangements are agreed in writing.
• Scheduling is confirmed only once payment and a signed service agreement are received.

3) Cancellation by Client
To be eligible for refund or partial refund, the client must cancel by phone or email:

• Cancel ≥ 48 hours before scheduled start: Full refund of amounts paid, minus any non-refundable processing fees.

• Cancel 24–48 hours before scheduled start: 50 % refund of fees paid.

• Cancel < 24 hours before scheduled start: No refund; 50 % cancellation fee applies.

• Client no-show at scheduled appointment: No refund.

Late cancellations and no-shows/no-access may also be charged the full scheduled fee at the Company’s discretion.

4) Rescheduling
Clients may reschedule without penalty if notice is given ≥ 24 hours before scheduled start. Reschedules with < 24 hours notice may incur a rescheduling fee of up to 25 % of the service fee.

5) Services Already Started
Once the inspection or environmental service has begun on site (physically started), all fees are non-refundable regardless of whether the client chooses to stop or terminate early.

6) Dissatisfaction or Errors
If the client believes there was an error or significant omission in the service delivered:

• The client must notify the Company in writing within 3 business days of report delivery.

• The Company may, at its sole discretion, offer a re-inspection of the specific area(s) in question or other remedies.

• Any refund or credit for service quality issues is at the Company’s sole discretion and will not exceed the original fee paid.

• No refunds will be given for conditions outside the inspector’s scope, inaccessible areas, or issues that develop after the inspection date.

• No refund is an admission of error or reasonability for perceived omission.

7) Exceptions
Full refunds may be granted if:

• The Company fails to provide services due to internal error, scheduling failure, or inspector no-show.

• A duplicate payment was made in error.

8) How Refunds Are Processed
Approved refunds will be issued to the original payment method within 10 business days of approval.